Technology
Our new state-of-the-art 230 CATI phone center allows us to handle more jobs, more efficiently - so we can continue to provide the best in quantitative market research services and public opinion polling. Our commitment to client satisfaction is surpassed only by our uncompromising dedication to collecting unimpeachable data. That's what we do. Precisely.
Equipped with multiple DS3 circuits and over 20 T1s to handle high call volumes, rest assured your project is in good hands. Our modern call center’s high-tech capabilities allow real-time delivery of frequency and percentages, production reports and data delivery. We truly have a state-of-the-art facility with some of the most accurate predictive dialers and sophisticated algorithms in the United States.
- 230-Seat CATI (Computer Assisted Telephone Interviewing) Workstations with Ability for Easy Expansion
- Voxco Command Center / Pronto Predictive Dialers
- HP Servers, Dell Workstations and Plantronics Noise Cancelling Headsets
- SQL Cluster 2 Terabytes
- Centralized UPS
- Training Classroom
- 24hr Video Surveillance
- Redundant Core Cisco Switch Gear
- Gigabit Networking to each Interviewer Workstation
- Redundant Telephony
- Providers include Telepacific / Cox / XO / CenturyLink
- Direct Fiber Connection to Providers