Infrastructure Specifications

WORKSTATIONS

All workstations meet or exceed the minimum specifications below.

Item Specifications
Windows Software Windows XP Professional XP SP3
Station Hardware Agent/Supervisor stations Pentium P4 2.26GB + recommended 512 MB RAM
Display 17" Flat Panel LCD
Disk capacity 20GB Hard Drive
Headset Plantronics Encore H101N Dual Earpiece Noise-Cancelling
Amplifier Plantronics M10 and M12 Vista

WEB SERVERS

Item Specifications
Operating System Windows 2003 Server
Hardware HP Proliant DL380 G3 Server-class machine with Dual Xeon Processors & 4 GB RAM.
Disk capacity RAID Array (for redundancy) equipped with 15K high-speed SCSI hard drives.
  • RAID 5  for Data / RAID 0+1 for OS
  • Server Certified
Networking Network Fault Tolerance Teamed Gigabit TCP/IP enabled

SQL SERVERS

Item Specifications
Operating System Windows 2003 Server
Hardware HP Proliant DL380 G3 Server-class machine with Dual Xeon Processors & 8 GB RAM.
Disk capacity RAID Array (for redundancy) equipped with 15K high-speed SCSI hard drives.
  • RAID 5  for Data / RAID 0+1 for Transaction Logs and OS
  • Server Certified
Networking Network Fault Tolerance Teamed Gigabit TCP/IP enabled

PRONTO PREDICTIVE DIALERS 

Item Specifications
Operating System Windows 2003 Server 
Hardware Server-class machine with P4 Processor & 2 GB RAM.
Disk capacity RAID Array (for redundancy)
  • RAID 0+1
  • Server Certified
Networking Gigabit TCP/IP enabled
Telephony 14 PRIs (Line Side) 6 PRIs (Agent Side)
  • Outbound (Over 322 calls per second) / Inbound
  • Interactive Voice Response (IVR)
  • Digital Recording and Playback
  • Internal and Remote Monitoring

MINIMUM SERVER STANDARD

All servers meet or exceed the minimum specifications below.
Item Specifications
Operating System Windows 2003 Server
Hardware HP Proliant DL380 G3 Server-class machine with Dual Xeon Processors & 4 GB RAM.
Disk capacity RAID Array (for redundancy) equipped with 15K high-speed SCSI hard drives.
  • RAID 5  for Data / RAID 0+1 OS
  • Server Certified
Networking Network Fault Tolerance Teamed Gigabit TCP/IP enabled