Primary Data Collection Program
Precision Opinion has experience with a wide variety of CATI programs and currently utilizes the Voxco Command Center with Pronto Predictive Dialers. The system provides fluid interaction for telephone, internet, IVR and multi-mode inbound/outbound data collection assignments.
Technology
Our new state-of-the-art 330 CATI phone center allows us to handle more jobs, more efficiently — so we can continue to provide the best in quantitative market research services and public opinion polling. Our commitment to client satisfaction is surpassed only by our uncompromising dedication to collecting unimpeachable data. That’s what we do. Precisely.
Equipped with multiple DS3 circuits and over 23 PRIs to handle high call volumes, rest assured your project is in good hands. Our modern call center’s high-tech capabilities allow real-time delivery of frequency and percentages, production reports and data delivery. We truly have a state-of-the-art facility with some of the most accurate predictive dialers and sophisticated algorithms in the United States.
- 330 Seat CATI (Computer Assisted Telephone Interviewing) Workstations with Ability for Easy Expansion
- Voxco Command Center / Pronto Predictive Dialers
- HP Servers, Dell Workstations and Plantronics Noise Cancelling Headsets
- SQL Cluster 2 Terabytes
- Centralized UPS
- Training Classroom
- 24hr Video Surveillance
- Redundant Core Cisco Switch Gear
- Gigabit Networking to each Interviewer Workstation
- Redundant Telephony
- Providers include Telepacific / Cox / XO / CenturyLink
- Direct Fiber Connection to Providers
Data Processing / Tabulations
Precision Opinion utilizes the Survey System tabulation program in response to clients’ requesting both a faster turnaround and lower costs. The powerful package has not only helped clients who use the Precision Opinion CATI and Web data collection methodologies but also those who have been outsourcing their tabs or producing them internally. Each and every one have found the Survey System not only to be cost effective but, an analytical preferred method.
Tabulations are produced in RTF, Word, Excel or HTML formats with the added feature of applying customers proprietary style sheets and logos.
Security
Precision Opinion is monitored and recorded with 24hr video surveillance. Precision Opinion systems are protected by physical security and high availability corporate firewalls. The intrusion detection system monitors network and system activities for malicious activities or policy violations. Should an event occur, the system will automatically attempt to stop detected possible incidents while reporting to security administrators. To ensure uptime and service level agreements mission critical systems are constantly monitored 24/7 with real-time alerts and notification.
Precision Opinion understands confidentiality of data in today’s environment. Files that contain sensitive data need to be protected. Whether stored on a PC or sent via e-mail — to that end, Precision Opinion meets Federal government compliance and can deliver a secure manner of exchanging sensitive data with clients and partners including FISMA, OMB, and FIPS-140 using cryptographic modules. Precision Opinion offers secure client portals also such as SharePoint including automated notifications of new data.
Audits and Alerts
Precision Opinion runs an internal security audit annually. In addition, we have been audited by numerous security-conscious clients. These audits have variously checked everything from our server vulnerability to common HTTP exploits, to ensuring that our staff e-mail connections are encrypted. We have satisfied our clients’ need for high security each time.
Redundancy
All Precision Opinion systems must meet specifications to be redundant and easily scalable. All mission critical systems are equipped with RAID 5 disk arrays allowing hard drives, power supplies, and fans to be replaced on the fly without any downtime. In addition, servers are equipped with spare memory and dual network connections as fail safes. Spare parts are always kept onsite. The heart of the company runs on a gigabit network powered by Cisco equipment.
This core networking switch gear has redundant supervisor engines, power supplies, and fans. Yes, even our interviewing workstations have gigabit at the desktop!
Precision Opinion network switches and routers are connected via redundant links and power allow top performance and bandwidth availability. All of this equipment is protected by our PowerWare centralized uninterruptible power supply system. This UPS provides continuous power in the event of an outage. The server room is on a separate panel that the UPS feeds for over 2 hours of uptime during an outage protecting all data so that it is written gracefully to all server hard drives. Both of our locations are connected to telecom providers via direct fiber to the street allowing faster transmission than traditional copper lines. Doing so permits us to participate in our provider's fiber SONICNet ring that allows us even more accessibilty for dedicated calling in the event of an outage. Precision Opinion maintains diversity and calling uptime by utilizing several major telecom providers minimizing any loss of one service.
WORKSTATIONS | All workstations meet or exceed the minimum specifications below:
Operating System: Windows XP Professional XP SP3
Hardware: Agent/Supervisor stations Pentium P4 2.8Ghz + recommended 512 MB RAM
Display: 17" Flat Panel LCD
Disk Capacity: 40GB Hard Drive
Headset: Plantronics Encore H101N Dual Earpiece Noise-Cancelling
Amplifier: Plantronics M10 and M12 Vista
WEB SERVERS |
Operating System: Windows 2008 Server R2 Enterprise 64-bit
Hardware: HP Proliant DL380 G6 Server-class machine with Quad Core Dual Xeon Processors & 8 GB RAM.
Disk Capacity: RAID Array (for redundancy) equipped with 15K high-speed SAS hard drives.
RAID 5 for Data / RAID 0+1 for OS / Server Certified
Networking: Network Fault Tolerance Teamed Gigabit TCP/IP enabled
SQL SERVERS (2 Node Cluster) |
Operating System: Windows 2008 Server R2 Enterprise 64-bit
Hardware: HP Proliant DL380 G6-Server-class machine with Quad Core Dual Xeon Processors & 32GB RAM
Disk capacity: RAID Array (for redundancy) equipped with 15K high-speed SAS hard drives. RAID 5 for Data /
RAID 0+1 for Transaction Logs and OS / Server Certified
Networking : Network Fault Tolerance Teamed Gigabit TCP/IP enabled
PRONTO 6 PREDICTIVE DIALERS |
Operating System: Windows 2003 Server
Hardware: Server-class machine with P4 Processor & 2 GB RAM.
Disk capacity: RAID Array (for redundancy) / RAID 0+1 / Server Certified
Networking: Gigabit TCP/IP enabled
Telephony:
• 22 PRIs (Line Side) 9 PRIs (Agent Side)
• Outbound (Over 506 calls per second) / Inbound
• Interactive Voice Response (IVR)
• Digital Recording and Playback
• Internal and Remote Monitoring
MINIMUM SERVER STANDARD | All servers meet or exceed the minimum specifications below.
Operating System: Windows 2003 Server
Hardware: HP Proliant DL380 G3 Server-class machine with Quad Core Dual Xeon Processors & 32 GB RAM.
Disk capacity: RAID Array (for redundancy) equipped with 15K high-speed SCSI hard drives. RAID 5 for Data /
RAID 0+1 OS / Server Certified
Networking: Network Fault Tolerance Teamed Gigabit TCP/IP enabled
Precision Opinion is monitored and recorded with 24hr video surveillance. Precision Opinion systems are protected by physical security and high availablity corporate firewalls. The intrusion detection system monitors network and system activities for malicious activities or policy violations. Should an event occur, the system will automatically attempt to stop detected possible incidents while reporting to security administrators. To ensure uptime and service level agreements mission critical systems are constantly monitored 24/7 with real-time alerts and notification.
Precision Opinion understands confidentiality of data in today's enviornment. Files that contain sensitive data need to be protected. Whether stored on a PC or sent via email -- to that end, Precision Opinion meets Federal government compliance and can deliver a secure manner of exchanging sensitive data with clients and partners including FISMA, OMB, and FIPS-140 using cryptographic modules.
The following Legislation was announced on June 23, 2009. Precision Opinion was at the time of announcement and remains in compliance.
NV - Governor Gibbons (R) has signed S.B. 227 into law. The new law prohibits any businesses in Nevada from (1) transmitting personal information outside of the secure system of the business or (2) moving any data storage device beyond the logical or physical boundaries of the business, unless secured by encryption. A data storage device is defined as “any device that stores information or data from any electronic or optical medium, including, but not limited to, computers, cellular telephones, magnetic tape, electronic computer drives and optical computer drives and the medium itself. Encryption is defined as “the protection of data in electronic or optical form, in storage or in transit, using: (1) An encryption technology that has been adopted by an established standards setting body, including, but not limited to, the Federal Information Processing Standards issued by the National Institute of Standards and Technology, which renders such data indecipherable in the absence of associated cryptographic keys necessary to enable decryption of such data; and (2) Appropriate management and safeguards of cryptographic keys to protect the integrity of the encryption using guidelines promulgated by an established standards setting body, including, but not limited to, the National Institute of Standards and Technology.” The law also requires any business in Nevada that accepts payment by a credit card for goods or services to comply with the Payment Card Industry Data Security Standard. The new law applies to all businesses in Nevada, including survey and opinion research companies located in Nevada. The new provisions go into effect January 1, 2010.
